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"If
my possessions were taken from me with one exception I would
choose to keep the power of communication for by it I would regain
all the rest."
-Daniel Webster |
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Who
Can Benefit
- All healthcare consumers
- Parents, families &
caregivers
- Physicians and healthcare
professionals ( nurses, rehab specialists, social workers)
- Administrators
in clinical, educational and medical settings
- Teachers
- Companies - Staff development
for HR /EAP /benefits departments
- Employees
- Business/service/community
organizations
Speaking
Topics, Education & Training Presentations
The following are
topics Jacque has given in medical, educational, clinical, community,
service and business settings. She customizes and tailors a topic
for your specific group based on your audience needs, experiences
and interests. Effective communication is at the heart of
collaboration in healthcare, educational and business environments.
Providing care and services to complex patients and students
or participating fully in a team approach requires each professional
on the team utilize communication that is clear.
- Communication Breakdown
- It May Be Hazardous to Your Professional Well Being
- Grief-A Parents' Journey with their Medically Complex Child
- How to Improve Patient-Health
Care Provider Communication - 10 Key Reminders
- Communication Breakdown
- It May Be Hazardous to Your Health or Someone You Love
- Communication - the Key
to Self Advocacy in a Healthcare Setting
- Who's in Charge of your
Child's Information?
- Counseling, Conferencing,
Collaboration Skills in the Schools
Value to
you:
- Increased awareness of
the "red flags" leading to communication breakdown
- Recognition of your individual
responsibility in communication interactions and relationships at
work
- Tools to partner with
a healthcare professional, child's teacher, patient's family or colleague
- Clearer understanding
on how to manage your healthcare information or that of a loved
one
- A guide to navigate a
hospitalization
To
see the listing of locations and organizations where Jacque has spoken
click here.
Fees
for speaking
Healthcare
Coaching - Individuals, Families and Caregivers
Coaching is a process of working
together with me, to help you gain knowledge and practice effective
communication skills to manage your healthcare or the care of someone
you support and love.
The focus is on
identifying "information gaps" so that when making
an important health related or medical decision, effective communication
can occur. I can coach you regardless of the medical diagnosis,
chronic condition or health related issues you have since I am
coaching you in the area of communication.
The goal is for you
to make the best medical decisions you can. This occurs when you understand
the information you receive and know if more information is needed.
We can be stressed, distracted and overwhelmed when trying to gather
all of the medical information given to us. I can partner with you during
this time so you can participate more fully in your care or the care
of the person you support.
Value to you:
- Learn to take
charge of the information related to your health or the health
of the person you love and support
- Understand what
questions to ask for better understanding of the medical information
you are being given
- Make informed
treatment decisions because you have filled in the "gaps"
- Organize your
thinking during the challenging and stressful time of illness
- Ask that the professionals
talk with one another and coordinate their plans on your behalf so
you do not feel that you are the only one who is trying to "get
the whole picture"
- Gain communication
skills you can carry to your future medical interactions and
hospitalizations
- Be able to schedule
your coaching in the comfort of your home or around your busy
schedule, since coaching is primarily provided over the telephone
Coaching
Details:
- Sessions range from 45-60
minutes on the phone. Typically I work with clients 2-3 times a month,
but more frequent sessions can be scheduled if requested. Sometimes
one month of coaching brings you to a place where you can communicate
more effectively.
- I will accommodate your
request for an appointment as quickly as possible especially if a
medical crisis has prompted you to contact me.
- I can coach you regardless
of the medical diagnosis or chronic health related issue you have
since I am coaching you in the area of communication.
- I do not give medical
advice. I teach you how to ask for what it is you need
to know, so that you can make the most informed decisions about
your health.
Client examples:
- An adult son who needed
to prepare questions and concerns before meeting with a team of specialists
regarding his dad's care and end-of-life options.
- An adult daughter who
learned to coordinate the information from many physicians when her
86 year old father experienced multiple treatments, hospitalizations
and medication changes.
- A wife struggling to
understand information about her husband's new cancer diagnosis and
who worried that his early signs of dementia would prevent him from
fully understanding what the doctors were saying.
- A middle-aged man whose
family history placed him at risk for several medical conditions but
was frustrated his doctor was not "hearing" his concerns
and questions about preventative measures.
- A brother who was struggling
to absorb and integrate all of the information being given to him
about his sister's stroke, so he could make the best decisions about
her placement in a nursing home.
Fees
for Coaching
Coaching
- Physicians, Healthcare and Educational Professionals
Coaching is a process of
working together with me to identify how you can become a more effective
communicator in both your personal and professional interactions. This
process reflects your commitment to continual improvement, growth and
change. It also reflects a commitment to partner with another individual
to offer quality service, care or programming.
Create an opportunity
for yourself to improve or enhance your skills so you provide
benefit and value to those individuals who expect and need you
to be clear, open, organized and sensitive when communicating.
Value for
you:
- Understand the
critical components involved in effective communication and recognize
why communication can breakdown so easily
- Practice communication
that is conducive to increasing trust by careful listening
- Evaluate your
own communication style and ask yourself, "What behaviors
do I demonstrate that might be negatively influencing communication
interactions?"
- Recognize the
critical role nonverbal communication plays when discussing sensitive,
painful and confusing information
- Examine your perceptions
and beliefs of "your responsibility" when it comes
to helping people understand the information you want them to
- Increase your
efforts to deliver information that is clear to your listener
- Learn to recognize when
your families, patients and caregivers require more options or "tools"
to understand the complex concepts, terms etc.you are using. Consider
using diagrams booklets, or reputable websites.
- See value in "closing
the loop" by communicating in a timely fashion with other
professionals and documenting these efforts
- Clearly communicate
your expectations to other professionals when referring or using
their services so their assessments, opinions and recommendations
are clearly communicated back to you
The goal
is to determine who is in charge of "the plan" and share it
with the patient, family, professional team member or colleague..
This way information is not lost and effective communication occurs!
Coaching
Details:
- Coaching is frequently
provided via the telephone, but face-to-face sessions are available
upon request. Individual sessions range from 45-60 minutes, 2-3 times
per month.
- Group coaching sessions
with staff or team members if requested are tailored to your specific
needs and are completed on-site. Typically, group sessions are provided
within an educational presentation to set the stage for the coaching
process
Fees
for Coaching
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